"The Internet connection is constantly disappearing", "Yesterday it worked fine, but today there is no connection", the wi-fi Internet disappears - such complaints can often be heard from people who are faced with a lack of connection to the global network. There can be many reasons for this situation, we will try to disassemble the most important of them and understand what to do if the Internet disappears.
Conditionally, the reasons for the lack of connection to the Internet can be divided into external (independent of the user's computer and not resolved on their own) and internal (located in the area of the computer network).
Do not sound the alarm from the very beginning, initially check for physical damage to the router or cable, then restart your computer and router. Perhaps the settings were lost during operation, using a regular restart of the device can solve the problem. If, after these simple steps, there is no connection, it is worth understanding this issue in more detail.
Internal reasons: why the Internet disappears
1. Malfunction of modems and network cards
Equipment for connecting to the network often breaks down (in the event of a breakdown or reset). In the latter case, it is difficult to diagnose the problem, because at first glance the equipment appears to be operational. You can check their serviceability yourself. To open the menu, right-click on the "My Computer" shortcut and go to the "Properties" tab. In the Windows XP operating system, then you need to select "Hardware", then "Device Manager".
In other operating systems, the tab is located directly in the "Properties". After calling the menu, you need to find your equipment and make sure that there is no exclamation mark in the yellow triangle next to the picture (its presence signals an incorrect installation, in such a situation it is worth restarting the drivers). If your equipment does not light up, then it is probably out of order and needs to be replaced.
2. Incorrect settings
The network connection is configured once at the beginning of the installation, usually after that there is no need to make adjustments to its operation, but in the event of a system failure (arising due to various circumstances), it becomes necessary to carry out diagnostics. This can be caused by both virus files and the operation of the operating system itself. Also, a computer is susceptible to human influence, especially if it is in common use. In any of these cases, if the Internet on the computer is lost, it becomes necessary to check the connection settings. To do this, you need to take the instructions (which are provided by each provider when concluding the contract) and check the correct connection point by point or set up a new one.
3. Virus programs
In 40% of cases, the Internet network disappears due to a virus attack. Many infected files can block various connections or completely block traffic.
To check their involvement in the disappearance of the home Internet, you can hold down the "F8" key before starting Windows and select the safe connection mode with loading network drivers. With this launch, the system will not download the virus, and if the Internet does not work during normal startup, then it will connect in safe mode. This signals that there is malware on the computer.
To get rid of viruses, you need to download an updated version of the anti-virus program (it is advisable to install from a disk). Some types of viruses block the search for an antivirus program and can hide from it if it was launched in the same operating system. Specialists of AKADO-Ural advise using another non-infected operating system for treatment. If you do not have other equipment or proper knowledge, you can use the safe mode and search for and treat viruses in it, or turn to professionals for help.
AKADO-Ural offers the service Doctor AKADO (formerly Multimaster). The company's specialists will provide you with qualified assistance in setting up equipment, installing software, treating PCs from viruses and other work.
External reasons: why the Internet periodically disappears
1. Internet service provider
A provider is a connecting link that connects users to the Internet, all information passes through it. The quality of the Internet depends on it, and many problems arise in case of problems with the provision of communication from the provider. For example, often Internet breaks occur due to faulty equipment, unscheduled technical work and other trifles within the competence.
This organization is responsible for the high-quality communication and in 50% of cases, when the Internet constantly disappears, you need to contact the technical department for help.
Naturally, not everything is solved in this way, some of the reasons for the lack of the Internet directly depend on the programs and system settings. Before contacting the technicians of the AKADO company, do not forget to check your balance, if it goes beyond the limits of use, then access to the global network will be automatically blocked. In case of replenishment of the account, you will be able to use all the possibilities of the network again.
2. Problems in the operation of communication channels
In 30% of cases, the Internet network disappears due to the breakage or physical damage of communication channels located within the building. Basically, this problem is solved by specialists, for self-diagnosis you need to know the type of channel used and its features.
For example, diagnostics of a cable-type channel must begin with checking the integrity of the wiring located in the room. It should be noted that in some cases it is impossible to do this without the availability of professional equipment, but there are a couple of ways to initial check without using it.
We hope the above tips will help you understand why the internet wi-fi or direct connection disappeared without resorting to the help of specialists. If the problem has not been resolved with the help of these recommendations, it is worth seeking help from specialists. If the problem has not been resolved with the help of these recommendations, it is worth contacting the specialists of our company for help. We will help you determine the exact causes of a connection malfunction and eliminate it.
Now, at a tariff of 7500 Mbps in both directions (ie, the download speed should reach several hundred kilobytes per second) during the day and in the evening, the download speed is either 0 or 10-20 Kb / s for several weeks. I didn’t pump it at night, but it seemed to be faster.
Before that there was a MIG-Telecom provider (area of the Yugo-Zapadnaya metro station), everything was fine, but in May 2008 it was bought by the Akado network. MIG has been around for several years, they periodically reduced the cost of tariffs. In May 2008 my tariff cost 750 rubles. per month. After buying MIG, his website stopped working and Akado's website began to open. On the Akado website, among the listed tariffs there was a tariff with my speed of 7500/7500 and it cost 600 rubles / month there. Well, I’m better: it’s not 750, but 600, I thought naively. At the end of August, I put 2,000 rubles into my account, estimating that it would be enough until the end of November. On November 10, the Internet stopped working. Without thinking twice, I put 1000 rubles into my account. (with a margin). The internet didn't work. With some difficulty I got through to the support service (before connecting to the operator I hung on the phone for about 10 minutes - and, as it turned out, I was lucky, since many do not even call the operator's queue, they just get busy) and it turned out that I have a debt of 750 rubles! In general, it turned out that in vain I was counting on the honesty of the operator. Akado left the cost of the tariff without indicating this tariff on the website (calling it MIG-Silver), and since May every month it has been dripping from me not 600, but 750 rubles. On the site, the speed of 7500/7500 costs 600 rubles, and the speed of 10000/10000 costs 700 rubles (although I really think it's enough to take the cheapest tariff, the speed will not differ from the most expensive one, because it simply does not exist). For justice to prevail, I had to call the operator, find out from him my password for the Cabinet on the website (the password can only be found by contacting Akado), and there I had to find that I had a non-existent tariff with an overpayment. I can imagine how many people are paying 25% more!
I am glad that there is an opportunity to choose a provider, and tomorrow they should connect to another. Who chose to connect Akado and have not done so yet, and there is a choice of providers, for the sake of interest, first read what people write. For example, or enter "problems with Akado" in Yandex.
If you have any questions, the text will come to my mail.
Addendum from December 8th: In general, disconnected. Connected to another wire. Everything is working. Akado was told that in order to get the money left on the account, I had to call in 2 (!) Months and ask if I could drive up to the cashier of the central office for them. Hmm ..
How to connect Akado Internet?
In order to connect the services of access to the Internet and / or television from the Akado company, you need to fill out the above form indicating all the data or call us during working hours by phone. After completing the application for connection, within a few hours a specialist will call you and appoint a convenient time for you to leave for a specialist who will carry out the necessary connection work.
How to set up Internet Akado?
In this case, there is no definite short answer to this question. Internet setup depends on the following constituent elements: modem, router, connection type, stationary computer or laptop, operating system and some other elements. There can be several dozen combinations of such elements, but the bottom line is that if you want to properly configure the equipment for stable operation, then contact the specialists for help.
Should you rent or buy Akado equipment?
For us, the answer is obvious - to buy quality equipment. Why? In the overwhelming majority of cases, the quality of equipment and its software offered by Internet providers as certified by them leaves much to be desired and costs much higher than the fair market price. The design of some products of routers (routers) can shock in comparison with quality brands, such as the Thomson TCW770 router - a huge white brick.
Which router (router) to choose for Akado?
As noted above, it is worth purchasing a high-quality router (ASUS, Zyxel, D-link) once and using and enjoying their high-quality uninterrupted operation. If you have chosen a high-speed tariff, then many cheap wireless routers will simply not provide the actual tariff speed, but will cut it.
How to set up a router for Akado?
The essence of the settings for connecting to the Internet through the Akado company is quite simple and boils down to finding out the unique identifier of the network equipment, the so-called MAC address, which must be registered in the equipment settings on the subscriber's side and on the provider's side. To ensure the security of the wireless network, you need to encrypt the network using available methods.
Technical support for Akado subscribers?
If the Internet does not work for you, you purchased a new router and do not know how to set it up, you have a new computer that you need to connect, in short, you need technical support from Akado services, then contact us for help.
Computer assistance services for Akado subscribers
In addition to setting up access to Akado's networks, we provide an almost exhaustive list of computer assistance services that can satisfy the most demanding client. You can familiarize yourself with the entire list of computer assistance services on the pages of our website.
For what reasons does Akado not work?
The main reasons why your Internet may not work: the router is broken, its settings are out of order, the PC is infected with viruses, the drivers are not working correctly, the Wi-Fi adapter in the PC is broken, there is no money on the account, and much more. Please contact us for help. Our specialist will come to you within a couple of hours, find out why the Internet does not work and set it up to work correctly.
Service zone
Akado's networks cover almost 100% of the territory of Moscow and a number of cities in the Moscow region. In Moscow, almost every resident can use the services of this company.
Connection diagram
Basic instructions for setting up AKADO
- Windows 8: automatic settings, static settings, PPPoE, mac address
- Windows 7:
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